House Clearance Chessington Accessibility Commitment

We are committed to making our House Clearance Chessington services accessible to everyone. Our goal is to ensure that people with disabilities can access information and services with ease. This accessibility statement explains how we support accessibility across our online and in-person services in the Chessington area, and how we comply with recognised standards such as WCAG 2.1 AA.

We design our content to be compatible with assistive technologies, including screen readers and alternative input devices. Our approach emphasises clear structure, semantic HTML, and consistent navigation so that visitors seeking house clearance in Chessington or surrounding communities find the information they need without barriers. We regularly review content and functionality to keep pace with best practices.

Our online content uses headings, lists and landmarks to support predictable navigation. We use ARIA roles where appropriate, ensure sufficient contrast for readability, and provide text alternatives for non-text content. For those using magnification or high-contrast modes, we aim for pages to remain functional and readable.

We follow WCAG 2.1 AA guidelines as our benchmark. This means we prioritise:

• Perceivable content — text alternatives and scalable text;
• Operable interface — keyboard access and clear focus indicators;
• Understandable information — plain language and consistent navigation;
• Robust content — compatibility with current and future assistive technologies.

We provide keyboard navigation across interactive elements used for arranging house clearance services. You can navigate menus, forms, and booking steps using just the keyboard. Focus management is implemented so that keyboard users and switch-device users can complete tasks without unexpected focus loss.

To support screen-reader users, we publish semantic headings, labelled form controls, and live region updates where dynamic content appears. We test with a range of screen readers and browsers to reduce barriers for customers who rely on audio rendering of content.

We are also committed to practical accessibility in physical interactions around House Clearance Chessington engagements. Our staff receive training to communicate clearly, offer accessible documentation, and plan visits with customers’ needs in mind. When on-site, we check access routes, provide clear safety information, and accommodate mobility or sensory needs where reasonable.

Known limitations and planned improvements

While we strive to meet WCAG 2.1 AA standards, some historical documents and third-party materials may not fully conform yet. We maintain a programme to update legacy content, improve colour contrast, and add missing text alternatives over time. If you encounter a barrier, please let us know so we can prioritise fixes.

Accessibility features we are actively improving include:

• Enhanced keyboard traps prevention and focus order testing;
• More descriptive link text and ARIA labeling for interactive widgets;
• Alternative formats for key documents on request, such as large print or plain text.

If you need information in an alternative format — for example, large print, audio recording, accessible PDF or plain text — we will work with you to provide it. We also offer reasonable adjustments for in-person appointments and clear instructions to staff handling house clearance in Chessington neighborhoods.

To request accessible formats or other assistance, please contact our accessibility team via the accessibility request form on our site, or by writing to our accessibility office using the postal contact details provided on our communications. We aim to respond promptly and to agree a solution that meets your needs.

We review this statement annually and update it as services and standards evolve. For more information about how our House Clearance Chessington operations support inclusion and accessibility, consult the accessibility page on our site or use the accessibility request pathway.